Working in the hotel (4) … and why I finally left

In previous parts of this article series I wrote about the highlights of my work, had some thoughts about the joy of working and published an article about the connection between the work in a hotel and the Turkish family. To finish it (at least for the moment), I want to explain why I left this job earlier than foreseen. 

 

The happiness and satisfaction of guests is for me the main criteria during such kind of work. And even if it is turbulent behind the scenes or there are conflicts, it is necessary not to show to the guests anything about that. This is normal and I know it from my years of work in conference management. The more there are conflicts and difficulties behind the scenes, the more energy it costs you to insulate this from the guest, and – which is even more important – at a certain point the behaviour towards the guests is not authentic anymore. The famous smile,  which is not real. People notice this.

Somewhere along the way I realised, that I can transport this attitude less and less credibly towards guests, as I was too much bonded with this “background noise” – while – in the frame of burn-out prevention – I encouraged  to find a satisfying and honest approach to work.

 

And so I decided by mid September, with a heavy heart, to stop the work. For sure it was helpful that I could stay at the house of a dear working colleague and friend, so that I didn’t have to leave the country which I started to love despite all its contradictions.

Altogether I made an experience I would not want to miss. I had a great time with wonderful guests and colleagues at one of the most beautiful places of the world. I’ve learned and seen so much, like I didn’t for a long time. At the same time I am happy, that I left in time to have a positive general impression.

 

 

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